Voice Biometrics and Speech IVR
Provide enhanced security to customers calling your IVR using Voice Biometrics. Significantly increase customer experience using Speech recognition based IVR solution. These solutions are bespoke developments completely customised to your specific requirements.
Using Voice Biometrics and speech IVR
Customers are identified through the most convenient mode- speech. Simple prompted password, no need for customer to remember password. No need for customer to punch in numbers, your speech based IVR will recognise the utterances of the customer and direct him accordingly.
Key Features voice Biometrics
No need for customer to remember password.
Easy one time registration process
Based on world class Nuance platform
Identify customer basis his voice
No need to manage password generation and delivery to customer
Save cost by reducing the need for verification questions
Increase level of transactions on handled by IVR by making your IVR more user friendly and intuitive
Customisable phrase
Key Features speech IVR
Easier navigation by customer
No need to punch keys - simply speak your request
Based on world class Nuance platform
Works in 13 Indian languages
Enhanced customer experience
