With immediate effect from March 1, 2013, Sunoray Solutions Private Limited (Sunoray) has decided to implement the Fair Use Policy (FUP) on all existing and new unlimited Plans, in line with the practice followed by major telecom providers internationally and existing guidelines and regulations.

This policy is implemented to provide best possible telephony experience to all our customers and to ensure that no customer usesMegha at unreasonable and excessive levels, causing network congestion and service quality resulting into inconvenience to other customers.

The FUP is applicable to all existing tariff plans which have unlimited forwarding, and will stay in effect unless specifically withdrawn or excluded from specific plans at the sole discretion of Sunoray.

Taking into consideration the maximum reasonable usage required by the average user, Sunoray has set at 1000 minutes of monthly calls per channel, as threshold (Usage Limit) for all unlimited tariff plans.

Usage in excess of the Usage Limit shall be treated as a violation of the FUP.

On the first instance of such a violation, the customer will be contacted and given the opportunity to check their usage or upgrade his service level provided such excessive and unreasonable usage was not due to any system problems such as virus infection, etc.

In case of continued violation of the FUP at excessive and unreasonable levels resulting into undue problems for other customers in terms of network congestion, if the customer is found intentionally violating the FUP, Sunoray reserves the right to suspend or terminate the customer’s account immediately.

Sunoray has the right to add to, modify or amend this Use Policy at any time for any reason at its sole discretion.