Our Products

Out of the box communication solutions to prospect, acquire, service, engage and retain customers.

sales

“Tentacle”, our Outbound calling solution is a cloud based software. It offers combined benefits of Telecalling, Lead Management and a CRM. Salient features include:

  • It works everywhere: on your laptop, tablet or cell phone
  • Real-time call analytics and dashboard
  • Customised call dispositions
  • Recording feature to listen to call recordings anytime and anywhere

Tentacle’s rapidly growing client list includes SMEs from various verticals as well as inside-sale teams of large enterprises. Simple pay-as-you-go model with no hardware or software to buy.

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megha

Our Inbound product, “Megha” is a virtual receptionist that gives your company a large, professional and successful image.

  • Ensures that you track every single business lead from start to closure.
  • Our SME clients have excelled at lead management and increased their Sales.
  • Use our automatic call forwarding features: sequential, parallel and round robin
  • Access the dashboard, reports and call recordings from anywhere.

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sunoray

Sunoray Direct Lite

Find out satisfaction levels of your customers. Build your telephone survey in minutes. Select a dial in number, write your questions in the web interface, listen to how they sound and publish your survey. Track responses of customers who call in; real time with our reports suite. Set up notifications, sub questions all in few easy steps.

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Voice Biometrics and Speech recognition IVR

We undertake bespoke development to get your IVR "speech recognition" enabled. Give your customers an altogether elevated experience; let them speak instead of traversing through your IVR options by pressing buttons. Our application recognises what the customer has said and proceeds accordingly. Currently, we handle 13 Indian languages, with more in the pipeline. Couple this with our voice biometric solution whereby you can offer greater security to your customers. Your voice becomes your password, no more passwords to remember. Both these solutions use state of the art technology developed by Nuance Inc, a global leader in voice biometrics and speech recognition technology.

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