1. In the terms and conditions, Sunoray Solutions Pvt. Ltd will be referred to as “We” “Us” and the Customer will be referred to as “You”

2. All subscription charges to be paid in advance by you. Carry forward of unutilised calls in the subscription period will not be permitted. Any amount paid to Us is neither refundable, nor transferable to another account under any circumstances.

3. We hereby grant you a limited, non-exclusive, non-transferable, non-sublicense able, revocable right and license during the Term of this Agreement in and under our intellectual property rights, to access and use called Megha (the Service).

4. You may create campaigns to receive phone calls from your users; using the Service. You are responsible for all traffic originating with respect to your Campaigns using Your account credentials to the Services. As such, you should protect your authentication keys and security credentials. Actions taken using Your credentials shall be deemed to be actions taken by You, with all consequences including service termination, civil and criminal penalties.

5. We are merely an intermediary offering the Service through our website to you for connecting with your users. You will be responsible for any and all content uploaded on to the website or transmitted thereafter to your users, and all consequences thereof. We shall not be responsible to edit, control or deal with such content in any manner whatsoever and assume any responsibility arising there from.

6. You will also be responsible for any promotional offers, gifts or rewards assured by you to your users using theService.

7. You undertake to refrain from publishing any content over which any party other than yourself has exclusive intellectual property rights. You will also refrain from publishing any content which is derogatory, defamatory, slanderous, pornographic and anything else which may or may not result in hurting religious sentiments of the public at large. If you violate this particular clause, you agree to bear all liabilities; civil and criminal and keep Us indemnified from such responsibilities.

8. You undertake not to use the Service to offer or engage in any activity in contravention of the Laws of the Land. You will be solely responsible for any civil or criminal action or liability arising out of any illegal actvity so conducted and will keep Us indemnified of the same at all times.

9. You may terminate this Agreement for any reason or no reason at all, at its convenience, by closing Your account in writing to our representative or via email to support@sunoray.com

10. We may suspend Your right to use any or all Services or terminate this Agreement in its entirety (and, accordingly, cease providing all Services to You), for any reason or for no reason, at our discretion at any time by providing You thirty (30) days' advance notice.

11. We may suspend Your right and license to use any or all Services or terminate this Agreement in its entirety immediately in any of the following scenarios:

a. You violate any provision of the Fair Use Policy or we have reason to believe that You have violated the Fair Use Policy

b. There is an unusual spike or increase in Your use of the Services for which there is reason to believe such traffic or use is fraudulent or negatively impacting the operating capability of the Service

c. We determine, in our sole discretion, that our provision of any of the Service to You is prohibited by applicable law, or has become impractical or unfeasible for any legal or regulatory reason

d. Immediately and without notice if You are in default of any payment obligation with respect to any of the Services or if any payment mechanism You have provided to Us is invalid or charges are refused for such payment mechanism.

12. You agree to pay applicable fees for using our services as per the rates applicable from time to time. We may increase or add new fees for any existing Service or Service feature by giving You 30 days' advance notice. All fees payable by You are exclusive of applicable taxes and duties, including, without limitation, VAT and applicable sales tax.

13. Should You have any dispute as to fees associated with Your account, please contact Us at support@sunoray.com within 60 days of the date of the activity that generated such dispute, and we will attempt to resolve the matter. Any and all refunds issued to resolve such a dispute shall be issued as credits to Your account, but in no event shall there be any cash refunds. Disputes older than 60 days shall not be entitled to any refunds or credits.

14. You agree to indemnify, defend and hold Us, our affiliates and licensors, each of our and their business partners (including third party sellers on websites operated by or on behalf of Us) and each of our and their respective employees, officers, directors and representatives, harmless from and against any and all claims, losses, damages, liabilities, judgments, penalties, fines, costs and expenses (including reasonable attorneys fees), arising out of or in connection with any claim arising out of your use of the Services in a manner not authorized by this Agreement, and/or in violation of the applicable restrictions, the Acceptable Use Policy, and/or applicable law.

Your Application, Your Content, or the combination of either with other applications, content or processes, including but not limited to any claim involving infringement or misappropriation of third-party rights and/or the use, development, design, manufacture, production, advertising, promotion and/or marketing of Your Application and/or Your Content

a. Your violation of any term or condition of this Agreement, the Acceptable Use Policy or any applicable additional policies, including without limitation, Your representations and warranties

b. You or Your employees' or personnel's negligence or wilful misconduct.

15. You hereby completely indemnify without any limitation and hold harmless Sunoray Solutions Pvt. Ltd. against all losses, costs, expenses, certifications, registrations, demands, liabilities, direct or indirect, arising from any of your third party or any customer. You shall follow all necessary statutory regulations and certifications as required under any applicable regulations, from time to time and will be solely responsible for the protection of any personal information of your customer

16. Prices are valid for 60 days from the proposal date.

17. We may amend the terms and conditions from time to time and the amended version shall be displayed here. You are required to periodically check this section and abide by the terms and conditions mentioned herewith. Amendments to the terms and conditions will be applicable 7 days after being posted on the relevant section on our website.

18. You shall strictly comply with all the regulations prescribed by the Telecom regulatory Authority of India Act, and the Rules and Regulations thereunder including the National Customer Preference Registry commercial communications both for telephone calls and SMS messages which will only be sent as responses to a user request, which the user communicates by dialling a designated number provided under this service. The SMS and call forward feature provided is only to enable you or your designated personnel to get notified in case the end user inputs a particular response. You hereby certify that this feature will not be used to cause any annoyance, harassment, inconvenience or distress to any person or for the purpose of sending unsolicited messages. We expect that the numbers entered in this feature by You, will be for the purpose of getting notified and You hereby give Us explicit permission to start the process of sending the SMS or Call forward as requested by you. We will not be liable for violation of any NDNC rules for calling or SMSing to the number provided by you. You will not claim any protection/compensation for violation of any NDNC rules for the numbers provided by you and by accepting these terms and conditions you herby imdenify Us of any liability arising from violation of these rules

19. Any dispute will be subject to the jurisdiction of court in Mumbai and will be governed by Indian laws.

20. You agree to adhere by the Fair Use policy formulated by Us from time to time and updated on our website at www.sunoray.com/fup

21. As per the TRAI TCCCP regulations 2010 and further amendments to the same regulations, in case where any unsolicited commercial call / SMS (UCC), contains another telephone number, the same shall be liable for disconnection. Please note that the Megha number provided to you is only to enable you to receive calls. At no point of time should it be referred to in any communication which violates the TRAI regulations in force on the subject. You agree not to use the Megha number in any SMS communications that you may be sending to subscribers registered in the National DO Not Call Registry. In case we receive any compliant on the matter, we will disconnect your services without any refund.