Simple do it yourself platform, scale up as per your growing needs, pay as you go
Create your virtual receptionist - never miss a call, always project a professional image
Customer satisfaction measurement at your command
Reach out to your customers, remind them of payments due, account information and much more
Our Products
Out of the box communication solutions to prospect, acquire, service, engage and retain customers.
Megha your cloud receptionist
Megha is your very own virtual receptionist. Choose your Megha number where your customers can call you anytime. Create customised greetings and set up extensions for call transfer. Set up voicemail feature as well as rules for handling calls after office hours. Completely flexible, and easy to set up.
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Sunoray Direct Lite
Find out satisfaction levels of your customers. Build your telephone survey in minutes. Select a dial in number, write your questions in the web interface, listen to how they sound and publish your survey. Track responses of customers who call in; real time with our reports suite. Set up notifications, sub questions all in few easy steps.
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Tentacle
Tentacle is a great application for lead management. Simply upload your contacts on the web interface, create teams and in minutes, start calling. Your agents can then add follow up remarks/disposition and assign calls between themselves as per rules defined by you. Use the powerful reports suite to track agent productivity, lead list effectiveness and follow up for closure. Coupled with its powerful tracking ability, it is a one-stop warehouse for all your outbound calling requirements.
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Voice Biometrics and Speech recognition IVR
We undertake bespoke development to get your IVR "speech recognition" enabled. Give your customers an altogether elevated experience; let them speak instead of traversing through your IVR options by pressing buttons. Our application recognises what the customer has said and proceeds accordingly. Currently, we handle 13 Indian languages, with more in the pipeline. Couple this with our voice biometric solution whereby you can offer greater security to your customers. Your voice becomes your password, no more passwords to remember. Both these solutions use state of the art technology developed by Nuance Inc, a global leader in voice biometrics and speech recognition technology.
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