Top 15 Tips for Using Self Service Customer Support Portals

In the recent years, the field of contact center software solutions has undergone myriad changes. Think about it, there used to be a time when only telephones used were used for communication. Today, that is unimaginable. At present, we have what is known as omnichannel customer support. Basically, that entails making the most of all […]

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Top 15 Tips to Succeed with Sales through Cold Calling

Most people tend to look at call centers or contact centers as merely customer care systems. Yes, that is definitely the case since call centers directly deal with the customers of any company and are in charge for providing the necessary solutions. Modern and elaborate contact center software solutions help the agents in solving customer […]

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How to Enhance Omnichannel Customer Support

The field of contact center software solutions is one that is ever changing. Newer and better technologies are being used to enhance the arena of customer care. After all, a customer is a company’s top priority. That is the cardinal principle underlying every successful business. In the bygone years, phone calls were the only medium […]

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